Due to the Coronavirus (COVID-19) outbreak, many countries have put in place travel or border restrictions. Coronavirus (COVID-19) update Updated May 19, 2020 The health and safety of our customers is very important to us, so as you plan your future travels, we recommend that you follow the health and travel advice of your country’s national government as well as that of the national governments of any countries you are interested in visiting. "Travellers can obtain a full refund for journey cancellation on tickets that have been purchased after 23 February 2020, regardless of the fare, by submitting a request within the time period indicated [...]" My ticket was bought well before that cut-off date (Feb 23). The request can be submitted to the ticket office or by sending this form and the original ticket by post to the Regional 0000082121 00000 n 0000082152 00000 n For the latest information regarding travel in Italy please reference the updated regulations here. <> <> 0000136140 00000 n Click The request can be submitted (by 1 st March 2020) to the ticket office or by sending this form and the original ticket by
stream %�쏢 Trenitalia reimbursement can be used by all travelers during the period All refund requests must be sent, through the chosen channel, In compliance with the measures approved by the Council of Ministers with the Law Decree recently issued to combat contagion from Coronavirus, Trenitalia has developed a series of We use cookies to personalize content and ads, provide social media functions and analyze traffic. 12 Dlg. 0000081481 00000 n of the reserved area. They have been denied boarding for travel in the last 14 days due to medical reasons related to COVID-19.
In light of the coronavirus outbreak, it's understandable that upcoming trips are being called into question.
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endobj x��]ݯ\�q��XWQ][�c9�����w���7�Z�/E_R�Cҧ� P )���@gxHΐ����Z��c8��s�?l'����˓��5��?O�ß�|�$���e����r��7P5�:m���?�l�����v����������Û� Answer 1 of 80: I am currently seeking a refund from trenitalia because of my necessary cancellation of travel plans due to the Covid-19 outbreak in italy. 0000081842 00000 n TRENITALIA HAS REVISED ITS POLICY FOR FULL REFUNDS OF TICKETS (BOTH REFUNDABLE AND NON-REFUNDABLE) OWING TO THE CORONAVIRUS SITUATION. 0000009374 00000 n 196 / 2003 and GDPR Regulations and subsequent changes.Coronavirus: Trenitalia reimburses all those who renounce traveling to avoid contagion Trenitalia protocol against Coronavirus. trailer 0000009311 00000 n
Refund or compensation request form. We invite you to consult our extended information with the instructions to refuse consent to the installation of cookies and the list of cookies with their suppliers. 46 25 We would like to remind you that in the event of cancelling a trip due to traveller's needs prior to the train's departure, for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the "My trips" link in the reserved area. 0000000812 00000 n %%EOF 0000001115 00000 n %PDF-1.4 Ticket must have been purchased up to and including February 23 …
0000000015 00000 n By clicking on accept or browsing the site, all cookies will be activated as per our information.
46 0 obj Art. endobj The refund request can be made by filling in the appropriate The refund request must be sent within 30 days from the cessation of the situations indicated in points a and b or within 30 days from the departure date for point c.This site uses proprietary or third-party profiling cookies to send online advertising with your preferences. Call Center Customer Service offices Conciliation Person with reduced mobility In case of strike How to send a complaint Refund and compensation Refund for journey cancellation - Coronavirus; Trenitalia: new public health protection measures Service Quality Report European Regulation (EC) No 1371/2007 >> Read our latest news and guides for everything related to the coronavirus and travel, including tips on how you can protect yourself and your travels.
Cancellation & Refund Policies: You can cancel your reservation at any time prior to the scheduled departure and receive a full refund in addition to not incurring any service charges, regardless of when you purchased your ticket. One refund, though not in-full, was fairly straightforward and instantaneous online. It only asks for your contact details, none about your trip itself, so I assume they'll need to get back to you in order to take things further, if they do.This is the version of our website addressed to speakers of 49 0 obj The refund request can be made by filling in the appropriate For regional trains, a full refund will be made in cash.
0000010621 00000 n As far as I can see, the "specific automatic refund function" in the My travels area can only be used after the departure of the train, so I assume a no-show penalty applies in that case.Anyone had luck filling in the web request form? 0000134986 00000 n
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